SECTOR INTELLIGENCE

Customer Support

Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).

2026-09MONTHLY EDITION

01 / Customer Support Market Pulse

MONTHLY ESTIMATE

Sector monthly visits: 35.74M
Tracked products: 194

Concentration · CR341.6%Moderately concentrated

Top 3 share of tracked-domain trafficCR5 55.9%

02 / Customer Support Category Leader

Twilio

twilio.com

5.74M-3.6% MoM

Share of tracked traffic: 16.1%

03 / Customer Support Top Challenger

The AI Customer Concierge for complex companies

lorikeetcx.ai

221.93K+535.6% MoM

Growth leader with ≥100K visits and a ≥1K baseline

Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share

Methodology

Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.

Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.

CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.

Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01

Customer Support Competitive Traffic & Channel Matrix

194 / 194 products

Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.

Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.

#	Visit share	Visits / 6M	MoM growth	Primary channel	AI referrals	DR
26	0.5%	193.63K	-8.2%-17.4K	Starter	Starter	Starter
27	0.5%	164.45K	-15.1%-29.33K	Starter	Starter	Starter
28	0.4%	145.41K	+27.3%+31.18K	Starter	Starter	Starter
29	0.4%	145.25K	+24.3%+28.37K	Starter	Starter	Starter
30	0.4%	135.76K	+35.2%+35.37K	Starter	Starter	Starter
31	0.4%	134.52K	-9%-13.3K	Starter	Starter	Starter
32	0.4%	132.6K	-26.1%-46.83K	Starter	Starter	Starter
33	0.3%	118.89K	+82%+53.55K	Starter	Starter	Starter
34	0.3%	118.39K	-6.5%-8.23K	Starter	Starter	Starter
35	0.3%	114.86K	+24.7%+22.72K	Starter	Starter	Starter
36	0.3%	112.95K	+26.7%+23.83K	Starter	Starter	Starter
37	0.3%	108.74K	+4.4%+4.61K	Starter	Starter	Starter
38	0.3%	106.98K	-14.3%-17.9K	Starter	Starter	Starter
39	0.3%	105.19K	+3.9%+3.9K	Starter	Starter	Starter
40	0.3%	103.18K	-9.6%-11.01K	Starter	Starter	Starter
41	0.3%	94.34K	+19.1%+15.13K	Starter	Starter	Starter
42	0.3%	89.52K	-11.7%-11.89K	Starter	Starter	Starter
43	0.2%	83.74K	-21.1%-22.45K	Starter	Starter	Starter
44	0.2%	81.18K	-29.2%-33.49K	Starter	Starter	Starter
45	0.2%	78.84K	-10.9%-9.6K	Starter	Starter	Starter
46	0.2%	77.63K	+54.3%+27.32K	Starter	Starter	Starter
47	0.2%	70.84K	-5.6%-4.23K	Starter	Starter	Starter
48	0.2%	67.57K	-3.4%-2.37K	Starter	Starter	Starter
49	0.2%	67.47K	-10.4%-7.87K	Starter	Starter	Starter
50	0.2%	62.18K	+18.2%+9.56K	Starter	Starter	Starter