SECTOR INTELLIGENCE

Customer Support

Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).

2026-09MONTHLY EDITION

01 / Customer Support Market Pulse

MONTHLY ESTIMATE

Sector monthly visits: 35.74M
Tracked products: 194

Concentration · CR341.6%Moderately concentrated

Top 3 share of tracked-domain trafficCR5 55.9%

02 / Customer Support Category Leader

Twilio

twilio.com

5.74M-3.6% MoM

Share of tracked traffic: 16.1%

03 / Customer Support Top Challenger

The AI Customer Concierge for complex companies

lorikeetcx.ai

221.93K+535.6% MoM

Growth leader with ≥100K visits and a ≥1K baseline

Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share

Methodology

Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.

Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.

CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.

Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01

Customer Support Competitive Traffic & Channel Matrix

194 / 194 products

Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.

Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.

#	Visit share	Visits / 6M	MoM growth	Primary channel	AI referrals	DR
51	0.2%	59.5K	-8.8%-5.74K	Starter	Starter	Starter
52	0.2%	55.52K	-17.8%-11.99K	Starter	Starter	Starter
53	0.1%	53.02K	-8.1%-4.67K	Starter	Starter	Starter
54	0.1%	49.43K	-21.5%-13.55K	Starter	Starter	Starter
55	0.1%	41.17K	+39%+11.55K	Starter	Starter	Starter
56	0.1%	40.54K	-5.8%-2.5K	Starter	Starter	Starter
57	0.1%	39.23K	-6.1%-2.55K	Starter	Starter	Starter
58	0.1%	37.98K	-29.4%-15.8K	Starter	Starter	Starter
59	<0.1%	35.14K	+46.2%+11.11K	Starter	Starter	Starter
60	<0.1%	34.52K	-4%-1.44K	Starter	Starter	Starter
61	<0.1%	32.3K	+426.2%+26.17K	Starter	Starter	Starter
62	<0.1%	30.34K	-5.2%-1.68K	Starter	Starter	Starter
63	<0.1%	28.38K	+11.4%+2.9K	Starter	Starter	Starter
64	<0.1%	28.18K	-24.7%-9.25K	Starter	Starter	Starter
65	<0.1%	27.85K	-30%-11.96K	Starter	Starter	Starter
66	<0.1%	27.59K	-47.9%-25.32K	Starter	Starter	Starter
67	<0.1%	27.55K	-25.3%-9.31K	Starter	Starter	Starter
68	<0.1%	27.46K	-27.7%-10.5K	Starter	Starter	Starter
69	<0.1%	26.63K	+4.3%+1.1K	Starter	Starter	Starter
70	<0.1%	25.56K	+16.9%+3.69K	Starter	Starter	Starter
71	<0.1%	24.01K	+1.3%+315	Starter	Starter	Starter
72	<0.1%	22.44K	+0.7%+150	Starter	Starter	Starter
73	<0.1%	22.38K	-12.4%-3.17K	Starter	Starter	Starter
74	<0.1%	21.85K	+45.2%+6.8K	Starter	Starter	Starter
75	<0.1%	20.5K	+27.3%+4.4K	Starter	Starter	Starter