SECTOR INTELLIGENCE
Customer Support
Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).
01 / Customer Support Market Pulse
MONTHLY ESTIMATE- Sector monthly visits
- 35.74M -5.4% MoM
- Tracked products
- 194 192 domains with monthly data
Top 3 share of tracked-domain trafficCR5 55.9%
02 / Customer Support Category Leader
Twilio
twilio.com
Share of tracked traffic: 16.1%
03 / Customer Support Top Challenger
The AI Customer Concierge for complex companies
lorikeetcx.ai
Growth leader with ≥100K visits and a ≥1K baseline
Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share
Methodology
Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.
Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.
CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.
Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01
Customer Support Competitive Traffic & Channel Matrix
20 / 194 products
Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.
Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.
| # | Product / domain | Visit share | Visits / 6M | MoM growth | Primary channel | AI referrals | DR | Actions |
|---|---|---|---|---|---|---|---|---|
| 01 | 16.1% | 5.74M | -3.6%-215.19K | Starter | Starter | Starter | ||
| 02 | 14.6% | 5.22M | -12.1%-719.58K | Starter | Starter | Starter | ||
| 03 | 11% | 3.92M | -8.7%-371.7K | Starter | Starter | Starter | ||
| 04 | 7.3% | 2.6M | +3.2%+79.7K | Starter | Starter | Starter | ||
| 05 | 7% | 2.5M | -2.2%-56.41K | Starter | Starter | Starter | ||
| 06 | 5.4% | 1.93M | -10.9%-237.37K | Starter | Starter | Starter | ||
| 07 | 4.9% | 1.76M | -6.3%-117.73K | Starter | Starter | Starter | ||
| 08 | 3.8% | 1.36M | -2.2%-31.22K | Starter | Starter | Starter | ||
| 09 | 2.4% | 853.56K | -10.2%-97.45K | Starter | Starter | Starter | ||
| 10 | 1.9% | 685.71K | -7.6%-56.29K | Starter | Starter | Starter | ||
| 11 | 1.8% | 645.58K | -7.2%-49.74K | Starter | Starter | Starter | ||
| 12 | 1.6% | 568.9K | -2.6%-14.97K | Starter | Starter | Starter | ||
| 13 | 1.6% | 563.51K | -7.4%-45.31K | Starter | Starter | Starter | ||
| 14 | 1.2% | 439.75K | -9%-43.35K | Starter | Starter | Starter | ||
| 15 | 1.2% | 426.37K | +6%+24.22K | Starter | Starter | Starter | ||
| 16 | 1% | 341.33K | +9.6%+30.01K | Starter | Starter | Starter | ||
| 17 | 0.8% | 292.96K | -5.4%-16.69K | Starter | Starter | Starter | ||
| 18 | 0.8% | 278.34K | -0.3%-891 | Starter | Starter | Starter | ||
| 19 | 0.7% | 260.15K | -8.9%-25.45K | Starter | Starter | Starter | ||
| 20 | 0.7% | 257.36K | +6.7%+16.25K | Starter | Starter | Starter |
The whole sector. Ready for your analysis.
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