SECTOR INTELLIGENCE

Customer Support

Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).

2026-09MONTHLY EDITION

01 / Customer Support Market Pulse

MONTHLY ESTIMATE

Sector monthly visits: 35.74M
Tracked products: 194

Concentration · CR341.6%Moderately concentrated

Top 3 share of tracked-domain trafficCR5 55.9%

02 / Customer Support Category Leader

Twilio

twilio.com

5.74M-3.6% MoM

Share of tracked traffic: 16.1%

03 / Customer Support Top Challenger

The AI Customer Concierge for complex companies

lorikeetcx.ai

221.93K+535.6% MoM

Growth leader with ≥100K visits and a ≥1K baseline

Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share

Methodology

Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.

Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.

CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.

Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01

Customer Support Competitive Traffic & Channel Matrix

34 / 194 products

Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.

Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.

#	Visit share	Visits / 6M	MoM growth	Primary channel	AI referrals	DR
145	<0.1%	775	+400%+620	Starter	Starter	Starter
143	<0.1%	927	+256.5%+667	Starter	Starter	Starter
139	<0.1%	1.57K	+401.3%+1.26K	Starter	Starter	Starter
138	<0.1%	1.58K	+69.7%+648	Starter	Starter	Starter
137	<0.1%	1.64K	+29.3%+372	Starter	Starter	Starter
131	<0.1%	2.31K	+277.9%+1.7K	Starter	Starter	Starter
130	<0.1%	2.32K	+21.1%+405	Starter	Starter	Starter
129	<0.1%	2.33K	+510.5%+1.95K	Starter	Starter	Starter
126	<0.1%	2.68K	+593.8%+2.29K	Starter	Starter	Starter
123	<0.1%	3K	+267.7%+2.18K	Starter	Starter	Starter
120	<0.1%	3.36K	+75.7%+1.45K	Starter	Starter	Starter
119	<0.1%	3.47K	+689.1%+3.03K	Starter	Starter	Starter
118	<0.1%	3.7K	+29.6%+843	Starter	Starter	Starter
115	<0.1%	4.19K	+305.9%+3.16K	Starter	Starter	Starter
112	<0.1%	5.18K	+228.6%+3.6K	Starter	Starter	Starter
111	<0.1%	5.24K	+154.5%+3.18K	Starter	Starter	Starter
106	<0.1%	5.69K	+65.9%+2.26K	Starter	Starter	Starter
97	<0.1%	8.77K	+73.1%+3.71K	Starter	Starter	Starter
83	<0.1%	14.01K	+21.6%+2.49K	Starter	Starter	Starter
81	<0.1%	15.88K	+63.4%+6.16K	Starter	Starter	Starter
76	<0.1%	20.2K	+47.1%+6.46K	Starter	Starter	Starter
75	<0.1%	20.5K	+27.3%+4.4K	Starter	Starter	Starter
74	<0.1%	21.85K	+45.2%+6.8K	Starter	Starter	Starter
61	<0.1%	32.3K	+426.2%+26.17K	Starter	Starter	Starter
59	<0.1%	35.14K	+46.2%+11.11K	Starter	Starter	Starter