SECTOR INTELLIGENCE

Customer Support

Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).

2026-09MONTHLY EDITION

01 / Customer Support Market Pulse

MONTHLY ESTIMATE

Sector monthly visits: 35.74M
Tracked products: 194

Concentration · CR341.6%Moderately concentrated

Top 3 share of tracked-domain trafficCR5 55.9%

02 / Customer Support Category Leader

Twilio

twilio.com

5.74M-3.6% MoM

Share of tracked traffic: 16.1%

03 / Customer Support Top Challenger

The AI Customer Concierge for complex companies

lorikeetcx.ai

221.93K+535.6% MoM

Growth leader with ≥100K visits and a ≥1K baseline

Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share

Methodology

Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.

Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.

CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.

Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01

Customer Support Competitive Traffic & Channel Matrix

194 / 194 products

Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.

Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.

#	Visit share	Visits / 6M	MoM growth	Primary channel	AI referrals	DR
92	<0.1%	10.37K	-19.3%-2.49K	Starter	Starter	Starter
91	<0.1%	10.43K	-2.9%-306	Starter	Starter	Starter
90	<0.1%	10.74K	-72.1%-27.7K	Starter	Starter	Starter
89	<0.1%	11.11K	-40.5%-7.56K	Starter	Starter	Starter
88	<0.1%	11.26K	+2.6%+282	Starter	Starter	Starter
87	<0.1%	12.86K	+20%+2.14K	Starter	Starter	Starter
86	<0.1%	13.06K	-60.4%-19.93K	Starter	Starter	Starter
85	<0.1%	13.16K	+9.6%+1.16K	Starter	Starter	Starter
84	<0.1%	13.58K	-0.2%-33	Starter	Starter	Starter
83	<0.1%	14.01K	+21.6%+2.49K	Starter	Starter	Starter
82	<0.1%	14.4K	-23.7%-4.47K	Starter	Starter	Starter
81	<0.1%	15.88K	+63.4%+6.16K	Starter	Starter	Starter
80	<0.1%	16.48K	-3.4%-577	Starter	Starter	Starter
79	<0.1%	16.83K	-18.1%-3.71K	Starter	Starter	Starter
78	<0.1%	16.84K	-32.4%-8.08K	Starter	Starter	Starter
77	<0.1%	17.18K	-43.8%-13.37K	Starter	Starter	Starter
76	<0.1%	20.2K	+47.1%+6.46K	Starter	Starter	Starter
75	<0.1%	20.5K	+27.3%+4.4K	Starter	Starter	Starter
74	<0.1%	21.85K	+45.2%+6.8K	Starter	Starter	Starter
73	<0.1%	22.38K	-12.4%-3.17K	Starter	Starter	Starter
72	<0.1%	22.44K	+0.7%+150	Starter	Starter	Starter
71	<0.1%	24.01K	+1.3%+315	Starter	Starter	Starter
70	<0.1%	25.56K	+16.9%+3.69K	Starter	Starter	Starter
69	<0.1%	26.63K	+4.3%+1.1K	Starter	Starter	Starter
68	<0.1%	27.46K	-27.7%-10.5K	Starter	Starter	Starter