SECTOR INTELLIGENCE

Customer Support

Customer Support tracks 194 AI products (192 domains with monthly data), reaching 35.74M monthly visits (-5.4% MoM) with 41.6% CR3 concentration (moderately concentrated).

2026-09MONTHLY EDITION

01 / Customer Support Market Pulse

MONTHLY ESTIMATE

Sector monthly visits: 35.74M
Tracked products: 194

Concentration · CR341.6%Moderately concentrated

Top 3 share of tracked-domain trafficCR5 55.9%

02 / Customer Support Category Leader

Twilio

twilio.com

5.74M-3.6% MoM

Share of tracked traffic: 16.1%

03 / Customer Support Top Challenger

The AI Customer Concierge for complex companies

lorikeetcx.ai

221.93K+535.6% MoM

Growth leader with ≥100K visits and a ≥1K baseline

Estimated worldwide Web visits of tracked domains · Broader platforms use whole-site visits · Not feature market share

Methodology

Scope: published products in this sector and its children. The directory sector shares the submission collection. Domains are deduplicated; parent and child totals are not additive.

Size and concentration use all valid current-month domains. MoM uses domains with valid data in both months and a positive baseline. Missing values remain unknown, never zero.

CR3 above 60% is highly concentrated; 30–60% is moderate; below 30% is distributed. This is not a monopoly or investment assessment. New entrants are domains registered in the three months ending with the observation month, not verified product launches.

Comparison: 2026-08 → 2026-09 · Comparable domains 155 · Snapshot 2026-11-01

Customer Support Competitive Traffic & Channel Matrix

194 / 194 products

Filters affect the table only; rank and shares use the full sector. Leaders: top 10% by size. Movers: ≥20% MoM. New entrants: domains registered in the last 3 months.

Scroll horizontally for every metric. Select a product to open its brief; use the icons for details, sharing, watching or its website.

#	Visit share	Visits / 6M	MoM growth	Primary channel	AI referrals	DR
117	<0.1%	3.71K	-1.1%-43	Starter	Starter	Starter
116	<0.1%	4.12K	-12%-559	Starter	Starter	Starter
115	<0.1%	4.19K	+305.9%+3.16K	Starter	Starter	Starter
114	<0.1%	4.24K	-23.7%-1.32K	Starter	Starter	Starter
113	<0.1%	4.83K	-13.2%-735	Starter	Starter	Starter
112	<0.1%	5.18K	+228.6%+3.6K	Starter	Starter	Starter
111	<0.1%	5.24K	+154.5%+3.18K	Starter	Starter	Starter
110	<0.1%	5.3K	-30.5%-2.32K	Starter	Starter	Starter
109	<0.1%	5.32K	-65.8%-10.24K	Starter	Starter	Starter
108	<0.1%	5.59K	-3.6%-209	Starter	Starter	Starter
107	<0.1%	5.59K	-45.5%-4.67K	Starter	Starter	Starter
106	<0.1%	5.69K	+65.9%+2.26K	Starter	Starter	Starter
105	<0.1%	6.5K	-23.4%-1.98K	Starter	Starter	Starter
104	<0.1%	6.82K	+5.9%+380	Starter	Starter	Starter
103	<0.1%	7K	+9.3%+598	Starter	Starter	Starter
102	<0.1%	7.01K	-28.1%-2.74K	Starter	Starter	Starter
101	<0.1%	7.11K	+7.9%+519	Starter	Starter	Starter
100	<0.1%	8.24K	-12.2%-1.14K	Starter	Starter	Starter
99	<0.1%	8.41K	-34%-4.33K	Starter	Starter	Starter
98	<0.1%	8.48K	+6.9%+550	Starter	Starter	Starter
97	<0.1%	8.77K	+73.1%+3.71K	Starter	Starter	Starter
96	<0.1%	8.97K	+0.5%+43	Starter	Starter	Starter
95	<0.1%	9.06K	-15.6%-1.67K	Starter	Starter	Starter
94	<0.1%	10.1K	-31.7%-4.68K	Starter	Starter	Starter
93	<0.1%	10.35K	-17%-2.11K	Starter	Starter	Starter